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Frequently Asked Questions (FAQs)

1. What is the responsibility of the Inspectors at the National Compliance and Regulatory Authority?

  • To safeguard the health and safety of the consumers, our qualified Inspectors monitor imported and locally manufactured products and test and verify weighing and measuring devices used in trade to ascertain compliance with local Regulations and/or Compulsory Jamaican Standards Specifications.

2.  Where do you monitor?

  • Domestic marketplace.

  • Ports of entry.

  • Importers’ premises (Companies with Site & AEO privileges).

3.  Why do you monitor?

  • To ratify that the products, in our domestic marketplace, meet the established Regulations and/or Compulsory Jamaican Standards Specifications.

  • The primary reason is to safeguard the health and safety of the consumers.

 4.  Can an Inspector take samples of my products?

  • Yes. An Inspector may take samples of your products, free of charge. Products are routinely taken and sent to the respective laboratory for testing to determine whether they are suitable for our domestic marketplace.

  • Label Assessments are also carried out on products to determine label conformities.

5.  When can an Inspector take samples of my products?

  • An Inspector is authorized to take samples at any reasonable time.

6. Why are my products being detained/seized?

  • The products were found in breach of established Regulations and/or Compulsory Jamaican Standards Specifications.

  • The products are under investigation.

  • The products are going to testing against established Regulations and/or Compulsory Jamaican Standards Specifications for health and safety reasons.

7. Can my products be re-exported?

  • Yes. If your products are found in breach of established Regulations and/or Compulsory Jamaican Standards Specifications.

8. Can my products be destroyed/condemned?

  • Yes. If your products are found in breach of established Regulations and/or Compulsory Jamaican Standards Specifications.

9. Can my products be withdrawn from sale?

  • Yes. If your products are found in breach of established Regulations and/or Compulsory Jamaican Standards Specifications.

10. When is an establishment considered registered?

  • An establishment is considered registered when an inspection is conducted and the establishment issued with a “Certificate of Registration of An Establishment”.

11.  How do I know that a weighing and measuring device was tested and verified?

  • Look for an “amber orange” sticker on the weighing and measuring device with the word “PASS”.

12.  How often should weighing and measuring device be tested and verified?

  • Generally, weighing and measuring device is tested and verified every six months.